Refund Policy

Refunds may be considered for a duplicate payment, a technical failure where paid access was not provided, or an incorrect charge. Change-of-mind requests or dissatisfaction with rankings, traffic, revenue, or citation outcomes are not eligible because those outcomes are not guaranteed.

Submit your request within 7 days of the charge. Include the payment ID, account email, amount, and a short description of the issue so the payment and access record can be reviewed.

Approved refunds are returned to the original payment method. They are usually processed in 5–7 business days, although the final posting time depends on your bank or payment provider.

Send refund requests to billing@querycite.com or hello@querycite.com.